Shipping policy
SHIPPING POLICY
1. Order Processing Times
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note: During high-volume peak seasons or promotional sales, processing times may be slightly extended.
Please note: During high-volume peak seasons or promotional sales, processing times may be slightly extended.
2. Shipping Origins & Zones
To optimize delivery times and costs, all orders are dispatched directly from our production facility in Romania. We currently ship to multiple international destinations across the European Union; your specific shipping availability, rates, and options will be automatically calculated and displayed at checkout based on your delivery address.
3. Shipping Rates & Estimated Delivery Times
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times generally range from 3 to 7 business days, depending on the destination country and the selected shipping method.
Disclaimer: Delivery dates provided at checkout are estimates. In accordance with EU consumer law, if an order is not delivered within a maximum of 30 days from the purchase date, the customer is entitled to a full refund.
Disclaimer: Delivery dates provided at checkout are estimates. In accordance with EU consumer law, if an order is not delivered within a maximum of 30 days from the purchase date, the customer is entitled to a full refund.
4. How Do I Check the Status of My Order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available in the courier's system.
If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at purchasing@3perfumeers.com with your name and order number, and we will investigate it immediately.
If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at purchasing@3perfumeers.com with your name and order number, and we will investigate it immediately.
5. Address Accuracy & Delivery Responsibility
- Incomplete or Incorrect Addresses: It is the customer's responsibility to provide a complete and accurate shipping address at checkout. "3perfumeers" is not responsible for non-delivery or misdelivery due to incorrect information provided by the buyer.
- Stolen Packages Post-Delivery: In accordance with applicable laws, risk of loss passes to the buyer upon effective physical delivery of the package to the designated address or upon signature of receipt. Once the courier officially registers the package as successfully "Delivered" to the buyer or an authorized third party, "3perfumeers" cannot be held liable for subsequent theft or loss from the property.
6. Damages & Issues Upon Arrival
In accordance with EU legal guarantees, we assume full responsibility for items damaged or lost during transit prior to delivery. If your order arrives damaged, please email us within 48 hours of receipt at purchasing@3perfumeers.com with your order number and clear photos of the item’s condition and packaging. We will immediately arrange a free replacement or a full refund at no extra cost to you.